All users of Helen Lesser Curative Hypnotherapy site and services can expect their details to be protected. Below is the privacy policy and compliance with the Data Protection Act / GDPR / DUAA
This site is owned and operated by Helen Lesser Curative Hypnotherapy. Your privacy is of the utmost importance.
Information Collected by Online Contact Forms
This information is collected for the purpose of responding to enquirers. I may use the email submitted to send future communications for the purpose of following up on enquiries. Additional information you provide may be used in your therapy sessions where appropriate. Contact details are used for these purposes only and are never shared with any third parties.
Information Collected During the Initial Consultation
Information shared with me at the initial consultation or in subsequent conversations or therapy sessions is kept safe, secure and confidential at all times. Information shared during appointments is not kept electronically and is used to help me in providing treatment for you.
Anonymised data is used for practice management and to ensure treatment standards are maintained. This includes but is not limited to age, gender, symptom(s) treated, treatment modalities, number and outcome of therapy sessions, method of referral.
Information Collected From the Website.
I use statistics software to track user traffic patterns throughout the site by the use of cookies. This information is anonymous and is not connected with any individual user. This data allows me to maintain website performance and ensure it functions as required, by providing the information users seek.
This site uses Google Analytics to help improve the site and to monitor any problems. These tools may set cookies to allow their software to track activity on our site. Google will store this information. Use this link to view Google’s privacy policy or this link to opt out of being tracked on all websites by Google Analytics.
Sharing of Information
I do not share personally identifiable information with any third party, except where I am required to do so to comply with any applicable law, to process transactions (e.g. payments), to enforce our site policies, or protect my or others’ rights, property, health or safety.
Reference to anonymised case histories may be made in teaching, supervising or mentoring my students or in peer support groups with other hypnotherapists and does not breach professional confidentiality.
Storage
I maintain industry standard security software to protect electronically held information and secure storage facilities for hardcopy records. All security and privacy policies and practices are periodically reviewed and enhanced as necessary and I alone have access to the information.
I am required to keep treatment records for ten years (or five years after the age of 18, whichever is the later). After this time, all information is securely destroyed..
Third Party Links
In an attempt to provide you with additional information, third party links may show on the site (e.g. hypnotherapy organisations to which I belong). These linked sites have their own separate and independent privacy policies.
Your Consent
By using this site or my services, you consent to this privacy policy.
Changes to our Privacy Policy
If any changes are made to this privacy policy, those changes will be posted on this page.
Questions / Concerns
If you have any query, complaint or concern regarding the processing of your personal data, please contact me.
In the first instance you may be asked to supply additional information. This might include (but is not limited to) proof of identity; your relationship to/history with this business; details of your concern (along with relevant documentation/dates where applicable); the impact of your concern (how you have been affected); the outcome you are seeking/how the concern can be resolved; any supporting documentation.
We follow all guidelines issued by the Information Commission so that concerns regarding your personal data are addressed as fully and as quickly as possible.
You can also contact the Information Commissioner’s Office
